this isn't right, as Dan says our refund policy is company wide - it's here for reference http://www.maplin.co.uk/help-centre?helppageid=34
Thanks for taking the trouble to post about this - all feedback is welcome, whilst we strive to get things right sometimes things go wrong and we want to fix them. We altered the returns policy not too long ago (to 28 days), and it looks like we need to communicate the policy more strongly internally.
I hope you don't mind me editing the store name out of your post; I don't want to single out a specific store (and by extension individual) in a public forum. We're still learning the ropes a little as regards the forum, so we're erring a little on the side of caution at the moment.